Shipping policy

At Luxyloom Home & Decor, we are committed to delivering your order safely, securely, and on time. Every order is carefully packed and shipped through trusted courier partners to ensure it reaches you in excellent condition.

Please read our Shipping Policy carefully before placing your order.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a shipping confirmation via email and/or SMS along with your tracking details.

Shipping Partners

We partner with trusted third-party courier services to deliver orders across India.

The courier partner is selected based on your delivery location to ensure the fastest and safest delivery possible.

Estimated Delivery Time

Estimated delivery timelines after dispatch are:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 5–8 Business Days
  • Remote Locations: 7–10 Business Days

These timelines are estimates and may vary due to courier operations, weather conditions, public holidays, festivals, or other unforeseen circumstances beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Free shipping may be available on selected products, promotional campaigns, or eligible prepaid orders.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email and/or SMS.

If tracking information does not update immediately, please allow 12–24 hours for the courier system to refresh.

If you require any assistance, please contact our support team at help@luxyloom.in.

Delivery Delays

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Courier partner delays
  • Weather conditions
  • Public holidays or festivals
  • Natural disasters
  • Operational disruptions
  • Other circumstances beyond our reasonable control

If your order is delayed beyond the estimated delivery period, our team will be happy to assist you.

Shipping Address

Please ensure that your shipping address, contact number, and PIN code are accurate before placing your order.

Luxyloom is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, refused delivery, or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

Failed Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed because:

  • The customer is unavailable,
  • The delivery is refused,
  • The shipping address is incorrect or incomplete, or
  • The shipment remains unclaimed,

the order may be returned to our warehouse.

Re-dispatch of the order will be subject to additional shipping charges.

Damaged or Tampered Packages

If your parcel appears damaged, tampered with, or opened at the time of delivery:

  • Please record a continuous and unedited unboxing video before opening the package.
  • Keep the original packaging and all contents.
  • Contact help@luxyloom.in within 24 hours of delivery.

All requests will be handled in accordance with our Return and Exchange Policy.

Ownership & Responsibility

The responsibility for the shipment transfers to the customer once the order has been successfully delivered to the shipping address provided during checkout.

Policy Updates

Luxyloom reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon publication on this page.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Luxyloom Home & Decor

📧 Email: help@luxyloom.in