Shipping policy

At LuxyLoom, we aim to deliver your order quickly, safely, and without hassle. This policy explains how your order is processed, shipped, and delivered.

 

 

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays are handled on the next working day.

  • Once your order is shipped, you will receive a confirmation via email or SMS with tracking details.

 

 

2. Shipping Partners

We work with trusted courier services to ensure smooth and secure delivery.
 The shipping partner is selected based on your location to provide the best service possible.

 

 

3. Delivery Timeline

Estimated delivery time after dispatch:

  • Metro cities: 3–5 business days

  • Other locations: 5–8 business days

  • Remote areas: 7–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other external factors.

 

 

4. Shipping Charges

  • Free shipping may be available on selected prepaid orders (if applicable).

  • Orders below the free shipping threshold may include a small delivery fee.

  • Any applicable shipping charges will be shown at checkout before payment.

 

 

5. Order Tracking

  • Once shipped, you will receive a tracking ID via email or SMS.

  • You can track your order directly through the courier partner’s website.

  • If tracking details don’t update immediately, please allow 12–24 hours.

For any tracking issues, feel free to contact us.

 

 

6. Delays & Delivery Issues

While we do our best to deliver on time, delays may happen due to:

  • Courier service disruptions

  • Weather conditions

  • Festivals or public holidays

  • Unforeseen circumstances beyond our control

If your order is delayed beyond the expected timeline, contact us and we’ll assist you.

 

 

7. Incorrect Address

  • Please ensure your shipping details are accurate at checkout.

  • LuxyLoom is not responsible for delays or failed deliveries due to incorrect information.

  • If an order is returned due to the wrong address, re-shipping charges may apply.

 

 

8. Undelivered Orders

If delivery attempts fail due to unavailability or refusal:

  • The order may be returned to us

  • Additional shipping charges may apply for re-delivery

 

 

9. Lost or Damaged Packages

If your order arrives damaged or appears tampered:

  • Record an unboxing video immediately

  • Contact us within 24 hours of delivery

We will review and assist as per our policies.

 

 

10. Contact Us

For any shipping-related questions or support:

📧 help@luxyloom.in