At Luxyloom Home & Decor, every order is carefully inspected and packed before dispatch to ensure it reaches you in excellent condition. We are committed to delivering premium-quality products and an exceptional shopping experience.

Please read this Return and Exchange Policy carefully before submitting a request.

Return and Exchange Eligibility

Luxyloom accepts return and exchange requests only in the following situations:

  • Damaged product received.
  • Defective product received.
  • Incorrect product delivered.
  • Missing item(s) in the order.
  • Approved size exchange (subject to product availability).

Please Note: Luxyloom does not accept returns for monetary reimbursement. Approved return requests are processed only for the purpose of exchanging the product in accordance with this policy.

All requests are subject to verification and approval by our Quality Team.

Return and Exchange Request Timeline

All return and exchange requests must be reported within 24 hours of delivery.

Requests submitted after 24 hours from the delivery time will not be eligible for return or exchange.

Mandatory Unboxing Video

To protect both our customers and our business from fraudulent claims, a continuous and unedited unboxing video is mandatory for every return or exchange request.

The video must:

  • Start before opening the parcel.
  • Clearly show the sealed package.
  • Clearly display the shipping label.
  • Record the complete unboxing process without any cuts, pauses, or edits.

Requests submitted without a complete unboxing video may not be approved.

Documents Required

Please email the following to help@luxyloom.in:

  • Order Number
  • Continuous unboxing video
  • Clear photos of the product
  • Photos of the shipping label
  • Photos of the outer packaging
  • A brief description of the issue

Our support team will review your request and respond within 1–2 business days.

Product Condition

To qualify for a return and exchange, the product must:

  • Be unused and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Include the complete product set, including pillow covers (where applicable).

Return Shipping Charges

If the Issue is Caused by Luxyloom

If you receive:

  • A damaged product.
  • A defective product.
  • An incorrect product.
  • A missing item.

Luxyloom will arrange a reverse pickup at no additional cost.

If reverse pickup is unavailable in your location, our support team will guide you through the self-shipping process.

Customer-Initiated Exchanges

If the return or exchange request is due to:

  • Wrong size ordered.
  • Incorrect product selected.
  • Change of preference.

The customer is responsible for all return shipping charges.

Please ensure the product is securely packed to avoid damage during transit. Products damaged during return transit due to inadequate packaging may not qualify for exchange.

Quality Inspection

Every returned product undergoes a Quality Inspection before an exchange is approved.

A request may be declined if:

  • The product has been used or washed.
  • Original tags have been removed.
  • Original packaging is missing.
  • The complete product set is not returned.
  • The product has stains, perfume, smoke odour, pet hair, or signs of use.
  • The product has been damaged due to improper handling or incorrect washing.

If the returned product does not pass our Quality Inspection, it may be returned to the customer at the customer's expense.

Exchange Process

Once the returned product successfully passes our Quality Inspection:

  • A replacement product will be dispatched, subject to stock availability.

If the requested product is temporarily unavailable, the customer may:

  • Wait until the product is restocked, or
  • Exchange it for another available product of equal or higher value by paying the applicable price difference.

Order Cancellation

Orders may be cancelled before dispatch by contacting help@luxyloom.in.

  • Cash on Delivery (COD) orders will be cancelled immediately.
  • For prepaid orders cancelled before dispatch, the payment will be reversed to the original payment method within 7–10 business days.

Non-Eligible Return and Exchange Requests

Return and exchange requests will not be accepted if:

  • The request is reported after 24 hours of delivery.
  • A continuous unboxing video is not provided.
  • The product has been used or washed.
  • Original tags have been removed.
  • Original packaging is missing.
  • The complete product set is not returned.
  • The product has been altered or damaged after delivery.
  • The product has been damaged due to improper handling or incorrect washing.
  • The issue relates only to slight colour variations caused by lighting, photography, or screen settings.
  • The issue relates to minor stitching, weaving, thread, or finishing variations that do not affect the quality or functionality of the product.

Fraud Prevention

Luxyloom reserves the right to reject any return or exchange request if:

  • The evidence provided is incomplete, edited, or manipulated.
  • Fraudulent activity is suspected.
  • Multiple suspicious claims are associated with the same customer, delivery address, or order history.

Important Information

  • Please inspect your order immediately after delivery.
  • Keep the original packaging until you are completely satisfied with your purchase.
  • Do not wash or use the product before checking it.
  • If you are instructed to self-ship your return, please retain the courier receipt until the exchange process is complete.

Contact Us

If you have any questions regarding your order or wish to request a return or exchange, please contact us:

📧 Email: help@luxyloom.in