Privacy policy

At Luxyloom Home & Decor, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

Order Information

  • Products purchased

  • Order history

  • Payment status

  • Transaction details

Note: We do not store your debit card, credit card, UPI PIN, CVV, or banking credentials. Payments are securely processed by authorised third-party payment providers.

Website Usage Information

We may automatically collect information such as:

  • IP Address

  • Device Information

  • Browser Type

  • Pages Visited

  • Time Spent on Our Website

  • Referral Source

This information helps us improve website performance and customer experience.

How We Use Your Information

Your information may be used to:

  • Process and deliver your orders.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Respond to your enquiries.

  • Improve our website and services.

  • Prevent fraudulent transactions and misuse.

  • Comply with legal obligations.

If you subscribe to our newsletter, we may occasionally send promotional emails. You may unsubscribe at any time.

Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your information may be shared only when necessary with:

  • Courier and delivery partners

  • Payment gateway providers

  • Technology and website service providers

  • Government or legal authorities where required by law

All service providers are expected to protect your information appropriately.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyse website traffic

  • Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

Data Security

We use appropriate administrative, technical, and security measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

Third-Party Services

Our website may use trusted third-party services to operate and improve our business, including payment processing, order fulfilment, customer support, analytics, and marketing.

These service providers only receive the information necessary to perform their services and are expected to handle your information responsibly.

Your Rights

You may contact us at any time to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where legally permitted.

  • Opt out of promotional communications.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

Luxyloom may update this Privacy Policy from time to time.

Any changes will become effective immediately upon publication on this page. We encourage you to review this page periodically.

Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us.

📧 Email: help@luxyloom.in

By using our website or placing an order with Luxyloom, you acknowledge that you have read and understood this Privacy Policy.