Refund policy

Returns & Exchanges

Credit Notes: For approved returns or exchanges, store credit will be issued to the email used during purchase or the email shared at the time of request.
Replacements: Replacements are provided depending on product availability. If the item is not in stock, a credit note will be issued instead.
Shipping Refunds: Shipping charges are only refunded (as store credit) in cases where the return qualifies under our free return conditions, such as damaged or incorrect items.

Orders can be cancelled before dispatch by contacting us at help@luxyloom.in
Cash on Delivery (COD) orders will be cancelled immediately upon request.
Prepaid orders will be refunded to the original payment method within 7–10 business days. A 5% processing fee will be deducted.
For partially paid orders, refunds will also be issued to the original payment source within 7–10 business days, with a 5% processing fee deducted.

All orders are shipped through third-party logistics partners. We do not have direct control over their operations.
In case of delays or delivery issues, you can reach out to us at help@luxyloom.in. We will coordinate with the courier partner, but we are not responsible for delays or issues during transit.

By placing an order with LuxyLoom, you agree to these terms and conditions.
We reserve the right to update or modify these terms at any time without prior notice.

For any questions or support, feel free to contact us:
📧 help@luxyloom.in

By placing an order with us, you acknowledge and accept these Terms of Service.